CityNote希諾酒店（昆明官渡古鎮珥季路地鐵站店）-住客評論

Guest（Business traveler） 2025-10-01
衛生：OK 服務：OK 環境：OK
酒店回復：
尊敬的賓客，感謝您對我們酒店衞生、服務與環境的認可！很高興這些方面都讓您感到滿意。酒店的電競房與咖啡廳是不少客人放松休閑的好去處，而免費停車場和拍照出片的空間設計也為旅途增添了便利與樂趣。您的肯定是我們團隊前進的動力，期待您再次光臨，體驗更多精彩瞬間！
Guest（Traveling with friends） 2025-01-01
Amazing venue with a good location, staff were extremely friendly as well
酒店回復：
Dear guest,We are overjoyed to receive your wonderful review! It's truly heartwarming to know that you found our hotel to be an “Amazing venue”. Our prime location is carefully chosen to offer convenience and unique experiences to our guests, and we're delighted it met your expectations.The fact that you mentioned our staff were “extremely friendly” means the world to us. They strive every day to make every guest feel welcome and cared for, and your kind words will surely be shared with them to boost their motivation further.Thank you for choosing our hotel and for your high praise. We sincerely hope to have the opportunity to welcome you back in the future and continue to provide you with an outstanding stay.Best regards,[Citynote HOTEL] Management Team
Guest（Family） 2024-11-01
The hotel’s location is not ideal and requires taking a cab to visit tourist spots. It’s about 25 minutes from Kunming Train Station and 35 minutes from the airport. Furthermore, the hotel is dishonest about its windowless rooms. Upon check-in, I was informed by the concierge that the windowless rooms are located near a KTV next to the hotel, which might disrupt our sleep. However, this was not disclosed before our trip; it was only mentioned at check-in. We were given two options: either upgrade the room for an additional fee or cancel the booking. Finding a room at the last minute was impractical, so we had no choice but to upgrade. When we questioned the concierge about why this wasn’t disclosed beforehand, he responded with a condescending and unapologetic attitude, saying that Trip.com couldn’t include such fine details. However, they could have notified us by text message before our arrival, not on the day itself. Overall, the staff here provided poor service. When my mum requested two bottles of water from the concierge, the staff simply acknowledged her but continued chatting among themselves without clarifying whether the water would be delivered to our room or if we should wait there. We had to interrupt their conversation again to check if they’d heard our request, and their tone in response was unpleasant. The overall service was extremely disappointing. I definitely do not recommend this hotel.
酒店回復：
We are very grateful that you have chosen our hotel and are willing to spend valuable time providing feedback. We deeply understand your dissatisfaction with the hotel's location and room type, as well as your disappointment with the service attitude. Here, we sincerely apologize for the unpleasant experience you have undergone.Regarding the location of the hotel, we are located in the Dadu Skyscraper Commercial Circle in Guandu District, 800 meters away from the subway station. We understand that this brings inconvenience to your trip. In the future, we will consider explaining this more clearly in the reservation confirmation email so that you can make a decision.Regarding the issue of windowless rooms, we admit that we failed to fully disclose this information during the reservation process, which was our negligence. We have already made announcements on the platform to ensure that all booked guests are aware of this information.When you checked in, we should indeed provide more options and solutions instead of simply asking you to upgrade your room or cancel your reservation. We apologize for this and will strengthen the training of our staff to ensure efficient communication and save your time.Once again, thank you for your feedback, and we look forward to your valuable opinions. We promise to continue to improve and provide you with better service.
Guest（Couple） 2024-11-01
The hotel room was spotless, comfortable, and incredibly cozy. The hygiene standards were excellent, and I had a very restful stay. Highly recommend for anyone looking for a clean and comfortable place!
酒店回復：
尊敬的賓客，非常感謝您對我們酒店的好評，我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定，期待再次光臨，祝旅途愉快！
Guest（Business traveler） 2024-11-01
Nice and clean hotel with very friendly staff. Top on that many restaurants can find around the hotel area. So will come back again.
酒店回復：
?【用心服務】?【超長待機自助早餐】?【自助咖啡】?【自助洗】寶子，看到您的好評，我們都樂開花啦！能讓您覺得酒店乾凈整潔，員工友好，我們可太有成就感了。周邊那些餐廳也是我們特意為大家 “篩選” 的美食小天地，看來很合您心意。我們已經迫不及待盼著您下次光臨，到時候給您安排一場更完美的入住體驗，保準讓您的每一次到來都超開心！
Guest（Traveling with friends） 2024-10-01
Incredible quality for the price paid. Room is big and clean with provisions equivalent to a 4 even some 5 star hotel deluxe rooms. Bed is big and comfortable. Front desk service desk helpful and friendly. Breakfast is good as well. Free laundry and gym. Many eateries nearby. Will definitely look for this label in other cities whenever available.
酒店回復：
尊敬的賓客：您好！很高興您選擇入住希諾酒店，看到您的評價小的頓時呆懵了！酒店地處繁華地段，有著都市的熱鬧和方便，酒店自助早餐品種豐盛，美味可口。家，是避風的港灣，是溫馨的小窩，是溫暖身心的一隅。有愛才是家，酒店一直希望會用自己的貼心和暖心，成為您心中的那個家外之家，期盼您的下次回家
Guest（Business traveler） 2024-05-01
The environment is beautiful, the location is good, the transportation isconvenient, the room is comfortable and hygienic, the service staff Miss Zhao is very enthusiastic, has a sweet smile, is willing to provide all kinds of help, and the breakfast is rich ????
酒店回復：
您好，非常感謝您對小希的好評和喜愛！您的認可對我們來説，是最為珍惜的褒獎，一流的住宿環境與高品質服務是我們一貫的目標與追求，以及為客人帶來舒適備至并煥然一新的感受！您的支持與鼓勵是我們不斷完善和進步的最大動力，我們期盼再次為您服務
Guest（Solo traveler） 2024-03-01
I stayed at this hotel for one night, the room is very cozy and clean, I recommend
酒店回復：
Dear guests, thank you for choosing to stay in Xiaoxi and your recognition of Xiaoxi. Every demand of guests is the direction we strive for. We must work harder to build a star level. Looking forward to the next trip, we can create more perfect service for you
Guest（Business traveler） 2023-06-01
great hotel
酒店回復：
您好，非常感謝您對小希的好評和喜愛！您的認可對我們來説，是最為珍惜的褒獎，一流的住宿環境與高品質服務是我們一貫的目標與追求，以及為客人帶來舒適備至并煥然一新的感受！您的支持與鼓勵是我們不斷完善和進步的最大動力，我們期盼再次為您服務

CityNote希諾酒店（昆明官渡古鎮珥季路地鐵站店）

客戶評價 由實住客人提供的真實點評

Guest（Business traveler） 2025-10-01

Guest（Traveling with friends） 2025-01-01

Guest（Family） 2024-11-01

Guest（Couple） 2024-11-01

Guest（Business traveler） 2024-11-01

Guest（Traveling with friends） 2024-10-01

Guest（Business traveler） 2024-05-01

Guest（Solo traveler） 2024-03-01

Guest（Business traveler） 2023-06-01

客戶評價由實住客人提供的真實點評